Subscription Service Agreement Template

Introduction

Running a subscription-based business without a written agreement is like building a house without a blueprint. You might get by for a while, but eventually, confusion or disputes will arise. Whether you’re offering software, consulting packages, content memberships, or digital services, a clear Subscription Service Agreement protects both your business and your customers.

In this post, you’ll get a downloadable template for a Subscription Service Agreement, plus practical tips on how to customize it based on your offering.

Who Should Use This Template + When to Use It

This agreement template is ideal for:

• SaaS founders and app developers
• Content or membership site owners
• Legal or consulting professionals offering monthly retainers
• Digital agencies or IT firms with service bundles
• Platform-based services like learning management systems (LMS)

Use this template when:

• Launching a new subscription-based product or service
• Formalizing your terms with your first customers
• Onboarding new subscribers on a monthly, quarterly, or annual basis

What’s Inside the Template

Here are the key sections included in the template and what each one covers:

1. Scope of Services

Clearly defines what the subscriber is paying for. It includes service tiers, delivery channels (e.g., online portal, email, etc.), and any limitations on usage.

2. Payment Terms

Details how much the subscriber pays, how often, and the accepted payment methods. It also includes late payment consequences and whether automatic renewal applies.

3. Term and Termination

Covers the duration of the agreement, renewal conditions, and termination rights for both parties. It also includes notice periods and refunds (if any).

4. Intellectual Property

Explains who owns what: your content, technology, trademarks, etc. This is especially important for software and digital service providers.

5. Data Protection and Privacy

Specifies how subscriber data is collected, stored, and used. Includes a reference to your Privacy Policy.

6. Service Levels and Support

Outlines what level of support or uptime you guarantee, and any service credits in case of outages.

7. Limitations of Liability

Limits how much you’re responsible for in the event of loss, damage, or service failure.

8. Dispute Resolution

States how disputes will be handled—mediation, arbitration, or court—and which jurisdiction applies.

How to Use It:

• Fill in your company name, customer name, and subscription details.
• Review all sections and remove clauses that don’t apply.
• Make sure your pricing and payment terms are up to date.
• Link to your Privacy Policy or include it as an appendix.

Legal Disclaimer: This template is for general informational purposes and does not constitute legal advice. Please consult a qualified attorney to tailor it to your specific legal and business needs.

How to Customize It + Optional Add-ons

Depending on your type of service, you might want to tweak the following sections:

For SaaS Companies:

• Add an Acceptable Use Policy section
• Include API or third-party integration terms

For Consultants:

• Include a Non-Disclosure Clause
• Clarify deliverables vs. ongoing support

Optional Add-ons:

• Non-Compete Clause (for strategic services)
• Automatic Price Adjustment clause (based on inflation or added features)
• Trial Period terms (e.g., free 14-day trial)

Consider escalating to legal review when:

• You start serving clients in regulated industries (health, finance, etc.)
• You introduce international customers with different legal systems
• You want to limit risk on custom integrations or high-value services

Closing Thoughts + Call-to-Action

A solid Subscription Service Agreement builds trust, sets clear expectations, and reduces the risk of future disputes. With this template, you have a strong legal foundation for recurring revenue.

Need help tailoring the template to your specific needs? Book a consultation