Refund Policy Template for Digital Products (Free Download)

If you sell eBooks, online courses, or software, you’ve likely been asked: “Can I get a refund?” But unlike physical goods, digital products come with unique refund challenges. Once downloaded, they can’t be “returned”—so you need a clear refund policy template for digital products to protect your business and build trust with your customers.

What’s Included in the Refund Policy Template for Digital Products

In this guide, you’ll get:

• A downloadable refund policy template for digital products (Word format)
• Tips on how to customize it for your business
• Legal considerations when using this template

Who Should Use This Template

This template is ideal for:

• Online course creators
• Software developers offering SaaS or tools
• Consultants selling digital strategy guides or eBooks

Use this when:

• You sell downloadable goods
• You want to reduce refund-related disputes
• You need a professional refund policy template for digital products to reference legally

Key Sections in the Refund Policy Template

1. Scope and Applicability
   Clarifies that the policy covers all digital goods purchased.

2. No Refunds After Download
   Clearly explains that once a product is accessed or downloaded, the sale is final—core to your refund policy template for digital products.

3. Technical Issues and Duplicate Purchases
   Lays out steps for users experiencing bugs or accidental double purchases.

4. Chargebacks & Dispute Resolution
   Details how customers should contact you before initiating a chargeback.

5. Exceptions Clause
   Gives you the option to provide refunds in limited, good-faith cases, without altering the overall policy.

6. Support Information
   Includes your email and company details to complete the refund policy template.

Download the Refund Policy Template for Digital Products

Click below to download your editable refund policy template for digital products:

[Download Template – DOCX]

How to use it:

• Customize your company name, contact info, and key terms
• Add your branding if desired
• Adjust for your country’s legal requirements

Customization Tips

Want to tailor your refund policy template for digital products even further?

• Add exceptions for webinars or canceled services
• Insert checkboxes for customer agreement at checkout
• Link your refund policy template to your Terms of Use and Privacy Policy

When to Consult a Lawyer

Consider legal advice if:

• You’re selling across countries or platforms
• Your business involves subscriptions or licenses
• Your template affects high-ticket offers or regulated services

Final Thoughts

A strong refund policy template sets the tone for fairness and clarity with your customers. It protects your revenue, manages expectations, and supports trust—especially in a digital-first business.

Need help refining your refund policy template for digital products? Reach out to our legal team or explore more contract templates for online businesses.